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Help Topic: Prevent Auto-Associations

You can prevent the Journalling Agent from auto-associating by setting the option to No in Tools & SettingsApplication Settings

Auto-association is where the email received by the Journalling Agent is cross referenced between the Contact who sent the email and any open Leads, Jobs, Projects or Tickets.

On matching a Contact on any of these open records, Tracker places a link between the email activity and the Contact but also the latest open record for which they are the main contact point.