TextUS FAQ
TextUS is a credit based texting solution, giving you the flexibility to purchase a set amount of credits and top them up when they've been exhausted.
Text credits are purchased on a monthy subscription.
The credits will be automatically added to your account on the 1st of the month.
Pricing is as follows (Per month)
| Number Of Text Credits | Price |
| 100 | $20 USD |
| 250 | $33 USD |
| 500 | $52 USD |
| 1000 | $86 USD |
| 2000 | $156 USD |
| 3000 | $221 USD |
| 4000 | $286 USD |
| 5000 | $351 USD |
| 6000 | $416 USD |
| 7000 | $481 USD |
| 8000 | $546 USD |
| 9000 | $611 USD |
| 10,000 | $676 USD |
*if a larger than 10,000 credits are needed per month, please reach out to your Client Success Manager or our Live Chat to discuss
Frequently Asked Questions:
What does 1 text credit equal?
1 text credit covers a 160 character outgoing message. There are NO credits used on inbound messages.
Do Text Credits expire?
No, once credits are added to your account, they are yours until used.
Can a number be shared?
Yes! You can keep the same setup that you had with Zipwhip sharing numbers or setup individual numbers for users.
How do notifications work?
The user that sends the message will get a notification when inbound messages are received. If a number is shared we know which user sent the message and will only alert that user on an inbound message.
Can I use the TextUs Plugin to send texts
No. All Texting must be done through Tracker itself in order to record in activities.
What start up costs are there?
Line 1 is free and carries no activation fee.
Lines 2+ carry a one time activation fee of $29 USD.
The text credit subscription volume of your choice
Are credits tied to individual numbers?
No, they are shared across all users that have TextUS setup.
How do I purchase a subscription
You purchase them directly from within Tracker in the Licenses & Credits section.
How do I manage my remaining credits?
Credits ae viewable inside of the Licenses & Credits section as well on the Dialoge box where a text is sent from.
Am I able to use my cell phone to text?
With the Tracker App you will be able to send messages right from your phone using the TextUS integration. Our app is available on both IOS and Android.
Do I need to login to the TextUS User Interface at all?
Only for the initial setup! TextUS was designed to be used inside of our platform, so you don't need to have it open and we recommend texting from inside of Tracker for the best experience.
How long does a typical setup take?
It can vary on a number of different factors, but most accounts are fully setup within 7-10 business days.
These are some of the most commonly asked questions but we're here to help if you have any further questions!
If you'd like to proceed with setting up a TextUS account, let us know and we will follow up with additional info required to start the account setup process!