TextUS FAQ
If you're an existing Zipwhip user looking to transition to TextUS, the look and feel of the integration inside of Tracker will be seamless to you.
You will still have the ability to send individual or group messages to contacts, candidates or mixed audiences. If you have access to our sequences and our automation plan you can even have text messages included in your automation sequences.
The main difference is that TextUS is a credit based texting solution, giving you the flexibility to purchase a set amount of credits and top them up when they've been exhausted.
Some of our most popular text credit packages:
| Number Of Text Credits | Price |
| 1,000 | $66 USD |
| 2,000 | $120 USD |
| 3,000 | $170 USD |
| 4,000 | $220 USD |
| 5,000 | $270 USD |
Frequently Asked Questions:
What does 1 text credit equal?
1 text credit covers a 160 character outgoing message. There are NO credits used on inbound messages.
Do Text Credits expire?
No, once credits are purchased they are yours until used.
Is there a contract?
No, TextUS is month to month and can be cancelled at anytime.
Can a number be shared like with Zipwhip?
Yes! You can keep the same setup that you had with Zipwhip sharing numbers or setup individual numbers for users.
How do notifications work?
The user that sends the message will get a notification when inbound messages are received. If a number is shared we know which user sent the message and will only alert that user on an inbound message.
Can I use the TextUs Plugin to send texts
No. All Texting must be done through Tracker itself in order to record in activities.
What start up costs are there?
Line 1 is free and carries no activation fee.
Lines 2+ carry a one time activation fee of $29 USD.
The text credit package that you select to start off with.
Is there a monthly cost?
No, due to the credit based solution you only need to purchase more credits when you've exhausted all of your purchased credits.
Are credits tied to individual numbers?
No, they are shared across all users that have TextUS setup.
Can I keep my existing Zipwhip number?
Yes! You can either port over your existing Zipwhip number OR setup a virtual number from the area code of your choice.
How do I purchase credits?
You purchase them directly from within Tracker in the Licenses & Credits section.
How do I manage my remaining credits?
Tracker Admins will have access to see the remaining credits inside of the Licenses & Credits section.
Am I able to use my cell phone to text?
With the Tracker App you will be able to send messages right from your phone using the TextUS integration. Our app is available on both IOS and Android.
Do I need to login to the TextUS User Interface at all?
Only for the initial setup! TextUS was designed to be used inside of our platform, so you don't need to have it open and we recommend texting from inside of Tracker for the best experience.
How long does a typical setup take?
It can vary on a number of different factors, but most accounts are fully setup within 7-10 business days.
If I'm porting from Zipwhip what do I need to do?
You will need to login to your Zipwhip account and request to have your account cancelled and the number to be released so it can be ported to TextUS.
These are some of the most commonly asked questions but we're here to help if you have any further questions!
If you'd like to proceed with setting up a TextUS account, let us know and we will follow up with additional info required to start the account setup process!