July 2025 Update
Tracker has released a new REST API - please check out the links for more information:
Interactive API Documentation by Region
- US: https://evousapi.tracker-rms.com/swagger/index.html
- Canada: https://evocaapi.tracker-rms.com/swagger/index.html
- Everywhere else: https://evoglapi.tracker-rms.com/swagger/index.html
The old API connections will still function but there will be no updates
Please reach out via Live Chat, ticket or email clientsupport@tracker-rms.com to have an API Sandbox account created to start testing the new version.
inboundCall
There are 2 options available for triggering an Inbound Call screen pop, one is a GET call, the other a POST call
|
GET |
/api/telephone/inboundCall?Source=00000000000&Destination=00000000000 |
Able to send an inbound call to the API to trigger a screen pop.
?Source = the callers telephone number
&Destination = the telephone number being called
|
POST |
/api/widget/inboundCall |
Sample Request:
{
"trackerrms": {
"inboundCall": {
"credentials": {
"username": "my.name@domain.com",
"password": "Welcome123",
"oauthtoken": "1bc7ca1e-8b9a-11e9-bc42-526af7764f64"
},
"instructions": {
"source": "441234567890",
"destination": "446543210987"
}
}
}
}
Sample Response:
{
"status": 0,
"message": "success",
"count": 0
}
Response status codes:
|
0 |
success (message will be “created” or “updated”) |
|
1 |
user not found |
|
2 |
user not active |
|
3 |
record found and cannot be overwritten |
|
99 |
Invalid request |