Although Microsoft Teams do not currently support an API for dialing out, if you have Microsoft Teams installed, and a domestic or international calling plan as part of your Office365 subscription then you can take advatange of Click-to-Call within TrackerRMS.
Setup in TrackerRMS
- Go to Tools & Settings > Telephone & Text Settings and set the Telephony System to Automatic (this is the default setting)
- Click Save Settings
Setup in Windows
- Click the Windows Menu (the flag) and then click the Settings icon
- In the search bar, type "default app for each protocol" and select the option displayed
- On the left had list, scroll down until you find the TEL protocol
- On the right of this protocol, ensure that Microsoft Teams is selected
Making a Call within TrackerRMS
Once these settings have been configured, you can now use the click-to-call button next to the phone number fields to dial out via Microsoft Teams
This will present you with the click-to-call popup at the bottom of the screen:
Clicking the Call button will trigger Microsoft Teams to prompt you to confirm th dial-out:
This will act like any other outbound call from Microsoft Teams
Keywords: Click to Call; Microsoft; Call